How do I delete the entire alarm system from Somfy Protect app?
If you want to move your Somfy Protect system or transfer it to another person, you must first uninstall it. To do this, just follow the steps below:
Procedure:
- Go to the "My equipment" menu in the Somfy Protect application.
- In the list of existing devices, tap the Link, Link Essential, Link Advanced or the Somfy One and then tap the red "Delete" trashcan.
- After the prompt to confirm the deletion, all the equipment contained in your Somfy Home Alarm system (siren, IntelliTAGs, etc.) will automatically be uninstalled.
If your have Secuirty, Indoor or Outdoor Cameras, you need to delete them from "My Equipment" menu also:
- Go to the "System" button in the Somfy Protect application.
- Tap the camera's red "Delete" trashcan button.
- After the prompt to confirm the deletion, the camera will be completely uninstalled from the application.
Any subscription to the continuous recording service is automatically terminated when a camera is deleted.
Finally, still in your application's "My home" menu, you can delete the system location.
After completing these steps, you will have completely uninstalled your Somfy equipment.
For your information, you must then reset your Link or Somfy One and your cameras before reinstalling them:
