Somfy Support

Home
Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
  - Compatibility
  - Functionality
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
  - Installation & Setting
  - Use
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
  - Compatibility & Functionality
  - Use
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
  - Installation & Setting
  - Troubleshooting
Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
- Activating the button displays additional items associated with the category. Use the Tab key to navigate through these new items.
  - Account creation & management
  - Privacy policy
- General information

27 October 2026

System Status & Outages

🚧 Current System Status

Current System Status: ✅ All systems are functioning normally.

System	Status	Details
TaHoma®	🟢 Online	Connection to the app and server is stable
Somfy Protect	🟢 Online	Security systems are operating properly
Somfy Support Services	🟢 Online	All our support services are fully available

🔍 What can you do if you encounter issues?

Does everything appear online according to this overview, but your system still isn't working? Follow these steps:

Check your internet connection: Is the light on your gateway red? Check if your router is connected to the internet.
Restart your Gateway: Disconnect the power from your TaHoma or Connexoon for 30 seconds, then reconnect it.
Check the App Store: Check whether an update is available for the Somfy app on your smartphone.
Physical control: Did you know that during a disruption, many systems can still be operated using a physical remote control (such as the Situo or Smoove)?

Did we answer your Question?

Thanks for your feedback, even we need help sometimes!

System Status & Outages

🚧 Current System Status

🔍 What can you do if you encounter issues?

Similar Questions

How do I contact Somfy?

Where can I find a manual for my Somfy product?

Are there instructional videos available for my Somfy product?

Hitta en Somfy-återförsäljare