You are moving and you have Somfy Protect equipment, there are two alternatives:

• You are moving and take your security system with you
• You are moving and let the security system to the new owner

A. You are moving and take your security system with you

Two possible scenarios:

• You want to keep all equipment associated
• You want to delete all the installation

1. You want to keep all equipment associated

Before leaving

• Make sure that your alarm is OFF
• Disable alerts from "My account", other users and your community
• Unplug the Link (remove the batteries if it is a Link Advanced) and the cameras
• Take all the equipment down and remove their batteries

For reinstall in the new house

Thanks to the care took before leaving, you can reinstall your alarm system.

Some advices:

• Plug your Link back into a power outlet (put the batteries back before if it is a Link Advanced). If you didn't change the WiFi settings, the Link will be able to reconnect. Otherwise, follow the FAQ: How do I change the Link's WiFi network?
• Do the same if you have cameras and follow this FAQ if needed: How do I change the camera's WiFi network?
• Change IntelliTAG adhesive tapes
• Reinstall all the equipment
• Recalibrate all the IntelliTAGs: How do I recalibrate an IntelliTAG?
• Rename the equipment in the Somfy Protect App if needed
• if you are missing equipment, you can add it,
• reactivate alerts, community, user(s)
• if you have remote monitoring, consider changing your personal information.

2. I delete the installation.

You can delete everything, this will then require re associating everything. Follow the instructions below: How do I remove the entire installation?

B. YOU ARE MOVING AND LEAVING YOUR INSTALLATION

• Just delete the Link, all equipment will be deleted as well.
• The next owner can then reinstall the system from their user account.
• Remember to tell him the name of the Somfy Protect application so that he can continue with the installation.

If your system is still under warranty (it is 5 years), don't forget to leave the invoice. This is essential for any after-sales service return.